our Return Policy
We ask your cooperation with these simple rules.
Merchandise may be returned within 30 days of purchase for exchange or refund.
A valid Harris Levy receipt for the merchandise must accompany all returns.
Returned merchandise must be in the original packaging, unopened, with all the tags and inserts in place. We require this because laws prohibit re-selling open bedding as new. If you are not sure about an item we maintain a large supply of swatches, shams and in some cases open sheeting. We would be glad to send any of these to you for a refundable deposit.
Custom & Special Orders
One of the things that we are most proud of is our ability to custom engineer items. When you place an order for Custom Merchandise we ask that you verify all of the specifications that we provide. Once the order is verified you may not cancel or return Custom Order Merchandise. We also love to order merchandise especially for you. Once your Special Order Merchandise is verified it may not be cancelled or returned.
Dye Lots
Our extensive experience has shown us that dye lots do vary and cannot be guaranteed to exactly match pictures, samples, swatches or previously purchased merchandise exactly. Every computer monitor is different and shows color differently. If color is important let us know, we are happy to send swatches of the most current Dye Lots.
Expected Delivery Dates
No matter how much we try to maintain Expected Delivery Dates we have found that a small number of orders will be inexplicably delayed. We deal with workshops and manufacturers from all over the world and there are many variables such as manufacturing, labor and shipping so please understand that Indicated delivery dates are approximate and cannot be guaranteed.